(The information we collect and how we use it)
City Travel is committed to protecting your privacy and this Privacy Policy sets out what information we collect, how we collect it, and what we do with it.


Your Information

This refers to information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking relating to the same ("your information"). Your information is collected when you request information from us, contact us (and vice versa) or make a booking with us. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us.
We will update your information whenever we get the opportunity to keep it current, accurate and complete.

Our Use of Your Information

(1) We may disclose your information to our service providers (which could be located outside Macedonia) for the purpose of providing you with our services, including your flight. Only information necessary for this purpose will be disclosed to them. (2) It may be a mandatory requirement (imposed on airlines by governments at the point(s) of departure and/or destination) to disclose your information for security and anti-terrorism purposes, or any other purposes which they determine appropriate.
We may also disclose your information to companies who act as "data processors" on our behalf. These purposes include administration, providing services (and contacting you where necessary), customer care, improving our service, business management and operation, re-organization/structuring of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, assessing customer purchasing preferences, dispute resolution, credit checking and debt collection.

If you do not agree to our use of your information, we cannot do business with you or accept your booking.


We collect information relating to customer trends and patterns. This information is often used in its aggregate form. We, including our group companies, may disclose aggregate statistics about inquiries made, visitors, customers and sales in order to describe our services to prospective partners, purchasers, advertisers and other reputable third parties and for other lawful purposes. No personally identifying information is disclosed.


We have taken all reasonable steps to have in place appropriate security measures to protect your information.


Any changes to this Policy will be either posted on our website, made available on request or supplied with your next booking with us. We will strive to ensure that our practices comply with the most current available version of this Policy.


Airfares are not guaranteed until tickets are confirmed and purchased. All fares are subject to confirmation and change prior to ticket issue. The booking classes to which the airfares are quoted are indicative and cannot be guaranteed by City Travel.Purchase of an airline ticket does not guarantee you a seat on a specified aircraft. Airline overbooking policy often results in failure of the carrier to provide a seat on a booked flight for a passenger holding a confirmed ticket. Please contact individual carriers for full details of their overbooking and compensation policy. Payment in cash has to be in Macedonian denars. All major credit cards are accepted. Purchase of air tickets may involve restricted refund. Air tickets have value and should be treated like cash. Never destroy tickets, which are not required or are unused. This may involve a loss of otherwise refundable costs. Any unused tickets should be returned to City Travel. The carrying of appropriate travel documents, including valid passport and where appropriate the necessary visas, is the responsibility of the traveller.City Travel expressly declines responsibility for any and all costs incurred in the case that a traveler or party are denied boarding to an aircraft, or denied entry to a country because the traveler or party is not in possession of the appropriate documentation.

Travel insurance is highly recommended. City Travel can provide cover for most journeys and most risks.

IATA accredited agent

From 29th of October 2012, direct flights from Skopje to Dubai will be introduced. Fly Dubai will operate twice a week directly from Skopje to Dubai
Wizz Air introduce new destinations from Skopje. For further information, please contact our agency
On December 24, 2004 City Travel acquired the ISO 9001:2000 Certificate issued by the American Quality Assessors, AQA. Thus, City Travel became the first travel agency in the South East Europe holding this Certificate.
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